Accessibility Statement

Our Commitment

ComeInn.org is committed to ensuring digital accessibility for people with disabilities. We believe that access to shelter resources should be available to everyone, regardless of ability. We are continually improving the user experience for everyone and applying the relevant accessibility standards.

Standards We Follow

We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA. These guidelines explain how to make web content more accessible for people with disabilities and more user-friendly for everyone.

Accessibility Features

We have implemented the following accessibility features:

Navigation

• Skip to main content link for keyboard users
• Consistent navigation structure across all pages
• Keyboard-navigable menus and forms
• Focus indicators for interactive elements

Visual Design

• Sufficient color contrast ratios (minimum 4.5:1)
• Text can be resized up to 200% without loss of functionality
• No content flashes more than 3 times per second
• Information is not conveyed by color alone

Content

• Descriptive link text
• Alternative text for images
• Semantic HTML structure with proper headings
• Labels for all form inputs

Assistive Technology

• Compatible with screen readers
• ARIA landmarks and labels where appropriate
• Form error messages are announced

Emergency Contact

If you need immediate shelter assistance and cannot use our website, please call the National Crisis Line:

1-800-273-8255

This line is available 24/7 and can provide assistance over the phone.

Known Limitations

We are aware that some parts of our website may not yet be fully accessible. We are actively working to address these issues:

• Some older content may lack proper heading structure
• Some interactive maps may have limited keyboard accessibility
• PDF documents may not be fully accessible

Feedback and Assistance

We welcome your feedback on the accessibility of ComeInn.org. If you encounter any accessibility barriers or need assistance using our website, please contact us:

• Email: accessibility@comeinn.org
• Phone: 1-800-273-8255

We will do our best to respond within 2 business days and work to resolve the issue promptly.

Assistive Technologies Tested

Our website has been tested with the following assistive technologies:

• VoiceOver (macOS and iOS)
• NVDA (Windows)
• Keyboard-only navigation
• Browser zoom functionality

Continuous Improvement

Accessibility is an ongoing effort. We regularly review our website, test with assistive technologies, and update our practices to meet evolving standards and best practices.